Further guidance on complaints

Oct 19, 2026

We have published further guidance relating to complaints to assist candidates with the process and answer frequently asked questions on this area.

We suggest candidates review the complaints policy with these supporting pages when deciding whether to make a complaint.

The updated complaints page outlines the process, time frames, and the possible outcomes for candidates.

Examples of questions are included in the frequently asked questions to help with common queries, along with information on how the complaint will be investigated.

Learn more: Complaints

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